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Uvedomujeme si, že riešenie poistných udalostí býva sužujúce, preto chceme tento proces pre vás urýchliť zjednodušiť.
Pozorne si prečítajte tento stručný návod, ako postupovať v prípade poistnej udalosti:
3. Please make sure that all the documents related to your claim are written in either English or Arabic. If any documents are in another language – if you had an accident overseas, for example – they should be translated by an official public translator before you send them to us.
4. To help us process your claim as quickly as possible, we ask you to follow the above steps carefully. Otherwise your claim could be delayed or potentially rejected. In certain cases, we may also need you to attend a medical examination before we can complete your claim. If this applies in your case, we will let you know.
5. After a Claim is paid, it is very important that within 15 days you or your beneficiaries return the claim receipt to us, as we are legally required to store this document in our records.